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I interviewed several agents to handle the sales of my mother’s estate properties. Chris was incredibly knowledgeable about the real estate in the Fan District and gave such detailed answers to my questions that I felt he was the agent to handle the sales. Chris seemed to anticipate problems that might come up and suggested solutions in case they did. Chris was always available, got back promptly and handled the negotiations for the 2 adjacent properties on Floyd Avenue. I would say that Chris and I were very often on the same page in the negotiations so it helped things go smoothly in spite of some difficult negotiations with the buyer.

There are not enough stars here to give Neil. He was very patient with me because I had no idea where to start or what to do. He took me to houses and condos. I was not sure which I wanted. Believe me I asked many questions and bugged him quite often. He answered all of my questions so I understood what we were doing. He gave me wonderful advice on the properties that we saw, including the neighborhoods where they were located. He is very knowledgeable in his field. And if I asked an off the wall question that he might have been real sure about, he always did his investigating and came back with answers to my odd questions. I would recommend Neil to anyone to be their Realtor 1000 times over.

My wife and I were fortunate enough to be represented by will throughout the majority of our home buying process. We worked with a few other agents at first who we did not feel had our best interests at heart. This was not the case with Will Freshwater. Will made sure he understood what it was that we needed and wanted in a home. He worked tirelessly for us and we never felt like he was trying to “make the sale.” Will was constantly available for showings, timely in responding to emails and always willing to answer the phone for any questions we had along the way. He was extremely knowledgeable and seemed just as passionate about finding a home for us as we were. My wife and I both mentioned throughout the process that we will certainly be using Will again in the future. We could not be happier with the service and attention we received from Will Freshwater and the rest of the Small & Associates team. Jacob Maupin

Chris provided me with a detailed marketing plan for selling my home as well as a checklist of items to take care of to ensure that my home showed well. He also provided referrals as needed to help me take care of small projects. His advertising was well done and all operational items (such as scheduling appointments) went well. The home sold quickly and for the price I wanted. Chris ensured a smooth closing. I was very pleased with his professional demeanor and knowledge.

Very helpful and knowledgeable about the local area. Was able to find me houses that fit both my needs and my budget. He was very willing to video chat with me since I was living out of town and couldn’t come regularly to look at houses.

He suggested repainting some rooms in modern colors, bringing in modern furniture to replace our antiques and adding a large island to the kitchen. Sometimes, it’s hard to hear somebody critique your house, but we agreed because it would open the house to buyers we would not have gotten otherwise. Shaunna and Brad agreed to the plan. They settled on an asking price, too: $570,000. Then, after Chris inspected his team’s improvements and alterations, he suggested that Shaunna and Brad do something unexpected: raise their asking price to $599,950. We got the first offer seven days after we listed it. It was three percent below our asking price. Then, the next day, we got an offer for $600,000.

Travis is a fantastic realtor. His attention to detail and thoroughness is top notch! I’ve worked with multiple different agents, and have purchased many homes. The thing that is quite refreshing with Travis is he actually loves what he does, and it shows. He did a great job at helping my wife and I negotiate with the sellers to get our dream Richmond house we wanted, under list price. I would 100000% recommend Travis to any perspective buyer or seller.

5 stars are not enough for Travis. He was an absolute bulldog during our home buying process, pushing every day to make sure that our deal went through. He made sure that I was informed and comfortable the entire time and even ended up finding an issue that even the inspectors missed. Could not recommend anyone higher!

We initially met Travis when we were looking for a rental property as we moved to Richmond from Washington, D.C. Although we ultimately did not decided to move forward with the property he was showing, he continued to stay in touch every so often to ensure our transition to Richmond had been good, offering any support and local knowledge he could give. He eventually helped us navigate subletting our apartment. All of these small touch points generated trust in Travis – it was clear he had our best interested in mind and was someone we enjoyed working with, which led us to work with him on our first home search. By a first home is full of unknowns and discomfort, yet Travis explained each step to us thoroughly so we felt fully informed and on the same playing field as more experienced buyers. He helped us refine our search conditions, but spent enough time with us to know when to show us something that fell outside of those – including the one we eventually settled on! Had he not understood us and what we valued in a home at a deep level, I don’t think we would have found the most perfect house for us. Throughout the negotiation and inspection process, Travis was extremely detail oriented. He personally helped us find a reputable second contractor to assess specific items in the house that needed more eyes on them for us to truly understand what the scope of repairs were. He has a great network of partners that we have been extremely happy with throughout our home buying process. We would highly recommend Travis as someone who is going to listen and take care of you at each step in your home search!

I had a very positive experience with Doug.  It was a rather unusual situation due to COVID restrictions and I was limited in my ability to assess the property.  Doug was very understanding in working with me and other family members who were making the transaction possible.  He was also diligent in taking care of some last- minute issues that arose and needed to be addressed with the Sellers.  I found him to be competent, caring, and quick to respond to any issues presented.  I appreciate his efforts in making this purchase a smooth one from start to finish.