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My wife and I were fortunate enough to be represented by will throughout the majority of our home buying process. We worked with a few other agents at first who we did not feel had our best interests at heart. This was not the case with Will Freshwater. Will made sure he understood what it was that we needed and wanted in a home. He worked tirelessly for us and we never felt like he was trying to “make the sale.” Will was constantly available for showings, timely in responding to emails and always willing to answer the phone for any questions we had along the way. He was extremely knowledgeable and seemed just as passionate about finding a home for us as we were. My wife and I both mentioned throughout the process that we will certainly be using Will again in the future. We could not be happier with the service and attention we received from Will Freshwater and the rest of the Small & Associates team. Jacob Maupin

Chris “rescued” my wife and I from a very unresponsive broker who was not getting the job done! Even though there was an oversupply of Fan homes in our selling price range, Chris took over the listing on a Wednesday at the end of June, staged an open house the very next Sunday, kept traffic flowing until we had a contract and CLOSED on September 1st!!!! Incidentally, after the contract was signed, Chris continued to really earn his commission. He worked with the cooperating broker to increase the Buyer’s initial offer enough to cover much of the renovation costs we incurred getting the house ready for market. He lives and owns property in The Fan, loves the neighborhood and is an indefatigable worker on his clients’ behalf. The lucky Sellers will call Chris first!

Neil was always available and patient. He negotiated a great deal on our house and we couldn’t be happier. We got to see a number of properties and Neil was always ready to provide information on the homes we saw. Communication was great and I never felt rushed. Thanks for the help we love the new place.

Chris provided me with a detailed marketing plan for selling my home as well as a checklist of items to take care of to ensure that my home showed well. He also provided referrals as needed to help me take care of small projects. His advertising was well done and all operational items (such as scheduling appointments) went well. The home sold quickly and for the price I wanted. Chris ensured a smooth closing. I was very pleased with his professional demeanor and knowledge.

Last year, while we were having no luck selling our house in the Museum District for $508,000, Chris Small sold a similar house on our block for more in the first week it was on the market. So we asked him to list our house. He had very good advice about what it would take to sell it, and he made sure the work got done efficiently. When we brought the house back on the market, it sold the first weekend for $590,000 – $30,000 over his suggested list price. I was amazed. We had a great experience with Chris, and I’d highly recommend him to others.

We initially met Travis when we were looking for a rental property as we moved to Richmond from Washington, D.C. Although we ultimately did not decided to move forward with the property he was showing, he continued to stay in touch every so often to ensure our transition to Richmond had been good, offering any support and local knowledge he could give. He eventually helped us navigate subletting our apartment. All of these small touch points generated trust in Travis – it was clear he had our best interested in mind and was someone we enjoyed working with, which led us to work with him on our first home search. By a first home is full of unknowns and discomfort, yet Travis explained each step to us thoroughly so we felt fully informed and on the same playing field as more experienced buyers. He helped us refine our search conditions, but spent enough time with us to know when to show us something that fell outside of those – including the one we eventually settled on! Had he not understood us and what we valued in a home at a deep level, I don’t think we would have found the most perfect house for us. Throughout the negotiation and inspection process, Travis was extremely detail oriented. He personally helped us find a reputable second contractor to assess specific items in the house that needed more eyes on them for us to truly understand what the scope of repairs were. He has a great network of partners that we have been extremely happy with throughout our home buying process. We would highly recommend Travis as someone who is going to listen and take care of you at each step in your home search!

I’ve had experience buying homes and I interviewed multiple real estate agents for my current home. Pam understood my goals and didn’t come on strong with a hard sell, which was refreshing. She was always on the lookout for homes and I felt like I was getting personalized service. My goals changed as the search continued and she patiently supported me the entire way. After a short time, I found my house and I couldn’t be happier. She helped me navigate the closing process and gave me great advice during the inspection. She also gave me contacts to fix minor repairs/updates. I would definitely recommend her to friends and family in the future.

“I read a statistic recently that 40% of people ranked the home buying process as the most stressful event of their life and that many of those people were brought to tears at some point over it. It’s hard to imagine that being the case when you have a realtor like Matt Lewis. Matt approached our home search as if he was looking for his own- pointing out things we should be aware of, fighting for our best interests and making sure we were completely satisfied. We especially appreciated how flexible he was with his time. My husband and I were out of the area during our search and Matt made himself available at all hours of the day/night to check out places on our behalf and get us detailed and transparent answers to all of our questions. Matt never got frustrated with our requests and we never felt rushed or pressured to make a decision. He is extremely knowledgeable about all things real estate, but also about the Richmond area. His passion for his clients shows in everything that he does and I can’t think of a more honest or reliable person to entrust with one of the most important decisions of your life.” 11617 Candle Ct, Henrico, VA 23238

He was very frank with us that we needed to make it look like a home and that it needed to be staged, repainted and modernized. He followed through on everything he said he would do and met his deadlines. He kept us on task, and he got the job done. Those changes are what let a family see it as a home that they could live in. Chris was absolutely the reason the house for sold for more than $1 million, If the person selling the house does not believe it is worth more than $1 million, then it will never sell for that amount. He absolutely believed, 100 percent, that our house was worth more than that. He was able to frame the house in such a way that other people could see that, too. We give him huge kudos for that.

Chris had a real sense of the local market, and he came to the interview very well prepared. He’d also had previous success selling in my West End area. He was very good at that. His comps were very local and specific to my neighborhood, Colonial Place. He knew what houses had gone for in my area very recently, and he knew how to price per square footage, based on the condition of my house. He really pushed the price up from what I had thought we’d ask. It was great. The house went on the market Thursday afternoon, and it had more than 35 private showings by Saturday afternoon. Then Chris had an open house on Sunday, which was when the house was sold.  And that’s how Chris said it was going to work. We went to Washington, D.C., for the weekend, and when we came back, the house was sold at full price in an all-cash deal. It couldn’t have gone better. He had a plan, and he worked the plan. That included having a schedule for photo and video sessions, as well as an extensive social media plan. He also had a schedule for rolling out the sale. I really appreciated that. He was very organized, and that was very helpful for me. Yes, because Chris is knowledgable and very well organized, and he’s a pleasure to work with. I always felt I was kept up to date. I never had to wonder what was going on. He has made a good name for himself in the Richmond market, and other realtors respect him.