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Neil was always available and patient. He negotiated a great deal on our house and we couldn’t be happier. We got to see a number of properties and Neil was always ready to provide information on the homes we saw. Communication was great and I never felt rushed. Thanks for the help we love the new place.

We came to Richmond from out of state and didn’t know much about how the housing market works here, so we were fortunate to have met Tawana Gatling. She really listened to our description of what we were looking for, and took us to a select group of townhouses—one of which turned out to be exactly what we wanted. After we made our decision, Tawana was great at guiding us through the contract process via e-signing. In addition, she referred us to several home inspection companies and helped us find legal representation. Not only that, she also coordinated the home inspection while we were out of town. She was extremely attentive and always kept the process moving smoothly. We always felt like she was on our side. We highly recommend Tawana. She is extremely professional and a pleasure to work with.

We highly recommend Small and Associates for all your real-estate needs. Small & Associates managed a rental home for us in Richmond, we have been very satisfied with their professionalism. Chris Small recently sold that same rental property, it was like having a partner working for us!

Chris “rescued” my wife and I from a very unresponsive broker who was not getting the job done! Even though there was an oversupply of Fan homes in our selling price range, Chris took over the listing on a Wednesday at the end of June, staged an open house the very next Sunday, kept traffic flowing until we had a contract and CLOSED on September 1st!!!! Incidentally, after the contract was signed, Chris continued to really earn his commission. He worked with the cooperating broker to increase the Buyer’s initial offer enough to cover much of the renovation costs we incurred getting the house ready for market. He lives and owns property in The Fan, loves the neighborhood and is an indefatigable worker on his clients’ behalf. The lucky Sellers will call Chris first!

He suggested repainting some rooms in modern colors, bringing in modern furniture to replace our antiques and adding a large island to the kitchen. Sometimes, it’s hard to hear somebody critique your house, but we agreed because it would open the house to buyers we would not have gotten otherwise. Shaunna and Brad agreed to the plan. They settled on an asking price, too: $570,000. Then, after Chris inspected his team’s improvements and alterations, he suggested that Shaunna and Brad do something unexpected: raise their asking price to $599,950. We got the first offer seven days after we listed it. It was three percent below our asking price. Then, the next day, we got an offer for $600,000.

This Guy is Phenomenal! Heard about him through an old friend of mine and in that same breath, Travis took on our home-hunt as if we’d been friends for years. Travis built a solid rapport with me by always addressing my fiancée and daughter (by name) when it came speaking on home details. He brings in an exciting energy and never beats around the bush when it comes to knowledge and news that needs to be relayed. We were never in the blind about what was going on. I believe Travis even went into a soggy crawl space without being asked, nice clothes and all. He has character to boot! Look no further if you need an agent, Travis is definitely your guy!

Chris provided me with a detailed marketing plan for selling my home as well as a checklist of items to take care of to ensure that my home showed well. He also provided referrals as needed to help me take care of small projects. His advertising was well done and all operational items (such as scheduling appointments) went well. The home sold quickly and for the price I wanted. Chris ensured a smooth closing. I was very pleased with his professional demeanor and knowledge.

Travis is a fantastic realtor. His attention to detail and thoroughness is top notch! I’ve worked with multiple different agents, and have purchased many homes. The thing that is quite refreshing with Travis is he actually loves what he does, and it shows. He did a great job at helping my wife and I negotiate with the sellers to get our dream Richmond house we wanted, under list price. I would 100000% recommend Travis to any perspective buyer or seller.

We initially met Travis when we were looking for a rental property as we moved to Richmond from Washington, D.C. Although we ultimately did not decided to move forward with the property he was showing, he continued to stay in touch every so often to ensure our transition to Richmond had been good, offering any support and local knowledge he could give. He eventually helped us navigate subletting our apartment. All of these small touch points generated trust in Travis – it was clear he had our best interested in mind and was someone we enjoyed working with, which led us to work with him on our first home search. By a first home is full of unknowns and discomfort, yet Travis explained each step to us thoroughly so we felt fully informed and on the same playing field as more experienced buyers. He helped us refine our search conditions, but spent enough time with us to know when to show us something that fell outside of those – including the one we eventually settled on! Had he not understood us and what we valued in a home at a deep level, I don’t think we would have found the most perfect house for us. Throughout the negotiation and inspection process, Travis was extremely detail oriented. He personally helped us find a reputable second contractor to assess specific items in the house that needed more eyes on them for us to truly understand what the scope of repairs were. He has a great network of partners that we have been extremely happy with throughout our home buying process. We would highly recommend Travis as someone who is going to listen and take care of you at each step in your home search!

Very helpful and knowledgeable about the local area. Was able to find me houses that fit both my needs and my budget. He was very willing to video chat with me since I was living out of town and couldn’t come regularly to look at houses.