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5 stars are not enough for Travis. He was an absolute bulldog during our home buying process, pushing every day to make sure that our deal went through. He made sure that I was informed and comfortable the entire time and even ended up finding an issue that even the inspectors missed. Could not recommend anyone higher!

We highly recommend Small and Associates for all your real-estate needs. Small & Associates managed a rental home for us in Richmond, we have been very satisfied with their professionalism. Chris Small recently sold that same rental property, it was like having a partner working for us!

I had a very positive experience with Doug.  It was a rather unusual situation due to COVID restrictions and I was limited in my ability to assess the property.  Doug was very understanding in working with me and other family members who were making the transaction possible.  He was also diligent in taking care of some last- minute issues that arose and needed to be addressed with the Sellers.  I found him to be competent, caring, and quick to respond to any issues presented.  I appreciate his efforts in making this purchase a smooth one from start to finish.

My wife and I can’t recommend Kiernan Ziletti enough. Incredibly professional and super diligent. We had several problems show up before our closing and Kiernan never skipped a beat in resolving them and being great moral support. His insight into the Richmond market and architecture was enlightening and encouraging. As well, his connections in town are priceless when you might need to make some changes before you move in. Thanks again!

I bought my house from an agent working for Chris is 2006; Chris was my first call when I decided to sell in July, 2015. He made the entire process seamless from the professional pictures taken of my home and the online exposure provided to the open house, contract negotiation, and actual closing date. He provided honest and professional advice and guidance during all stages of the sale and I was able to move out of town prior to closing with confidence that all remaining steps of the sale would be handled properly. Chris is obviously one of the most knowledgeable and experienced agents in Richmond and he and his team produce the results that buyers and sellers alike are seeking.

Last year, while we were having no luck selling our house in the Museum District for $508,000, Chris Small sold a similar house on our block for more in the first week it was on the market. So we asked him to list our house. He had very good advice about what it would take to sell it, and he made sure the work got done efficiently. When we brought the house back on the market, it sold the first weekend for $590,000 – $30,000 over his suggested list price. I was amazed. We had a great experience with Chris, and I’d highly recommend him to others.

We initially met Travis when we were looking for a rental property as we moved to Richmond from Washington, D.C. Although we ultimately did not decided to move forward with the property he was showing, he continued to stay in touch every so often to ensure our transition to Richmond had been good, offering any support and local knowledge he could give. He eventually helped us navigate subletting our apartment. All of these small touch points generated trust in Travis – it was clear he had our best interested in mind and was someone we enjoyed working with, which led us to work with him on our first home search. By a first home is full of unknowns and discomfort, yet Travis explained each step to us thoroughly so we felt fully informed and on the same playing field as more experienced buyers. He helped us refine our search conditions, but spent enough time with us to know when to show us something that fell outside of those – including the one we eventually settled on! Had he not understood us and what we valued in a home at a deep level, I don’t think we would have found the most perfect house for us. Throughout the negotiation and inspection process, Travis was extremely detail oriented. He personally helped us find a reputable second contractor to assess specific items in the house that needed more eyes on them for us to truly understand what the scope of repairs were. He has a great network of partners that we have been extremely happy with throughout our home buying process. We would highly recommend Travis as someone who is going to listen and take care of you at each step in your home search!

Very helpful and knowledgeable about the local area. Was able to find me houses that fit both my needs and my budget. He was very willing to video chat with me since I was living out of town and couldn’t come regularly to look at houses.

He was very frank with us that we needed to make it look like a home and that it needed to be staged, repainted and modernized. He followed through on everything he said he would do and met his deadlines. He kept us on task, and he got the job done. Those changes are what let a family see it as a home that they could live in. Chris was absolutely the reason the house for sold for more than $1 million, If the person selling the house does not believe it is worth more than $1 million, then it will never sell for that amount. He absolutely believed, 100 percent, that our house was worth more than that. He was able to frame the house in such a way that other people could see that, too. We give him huge kudos for that.

My wife and I were fortunate enough to be represented by will throughout the majority of our home buying process. We worked with a few other agents at first who we did not feel had our best interests at heart. This was not the case with Will Freshwater. Will made sure he understood what it was that we needed and wanted in a home. He worked tirelessly for us and we never felt like he was trying to “make the sale.” Will was constantly available for showings, timely in responding to emails and always willing to answer the phone for any questions we had along the way. He was extremely knowledgeable and seemed just as passionate about finding a home for us as we were. My wife and I both mentioned throughout the process that we will certainly be using Will again in the future. We could not be happier with the service and attention we received from Will Freshwater and the rest of the Small & Associates team. Jacob Maupin