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I cannot recommend a better realtor than Steve Payne! He comes with experience and understanding of not just the buying and selling process but also what to really look for in a house. As a past inspector, he was able to help us mitigate problems before we put our house on the market and when a few issues came back (as they always do), we were able to fix them quickly and cost effectively with his guidance. He also has renovation experience which is helpful when looking at houses to buy for ideas and inspiration. If you are looking to build, he can help you navigate the build process and really advocate for you to make sure your builder is providing you a quality home. I am not one to post shoutouts but buying and selling a house are some of the biggest decisions a person can make and having a quality guide that you can trust will make that experience so much smoother and less stressful. Steve is that guide!

Chris helped us buy our first home in the Fan! He was a great agent, and guided us through the buying process in an extremely competitive market. His knowledge of Richmond, specifically the Fan and Church Hill, was super helpful as we looked at homes and put together offers. We would recommend Chris to anyone looking to buy a house in the city!

We considered four real estate agents before asking Chris Small to help us sell our house this year. We chose him because he gave us a realistic assessment of the market, the price range we should expect and the work we should do to get the best price. Chris laid out a logical plan and a timeline we could live with. He recommended a listing timeline that was different than what we were planning and I’m glad he did! Chris brought in a fantastic team of experts to look at everything from light switches to paint to www. Once we agreed with Chris on which repairs were most valuable and important, my wife and I appreciated how he stayed connected with us and the workers. I turned it over to Chris and his staff, and I didn’t have people call me asking about color choices or specific light fixtures. The house looked great when the work was finished and the staging was in place. We both agreed we should raise the price beyond our original estimate, and within four days we had multiple offers well in excess of the asking price – the best offer was almost 10 percent over asking price and completely beyond our expectations! I can’t stress enough the importance of having a good plan and sticking to it – Chris was a master at that. I would highly recommend him to anybody looking to get the highest price for their house, with the fewest headaches.

My wife and I were fortunate enough to be represented by will throughout the majority of our home buying process. We worked with a few other agents at first who we did not feel had our best interests at heart. This was not the case with Will Freshwater. Will made sure he understood what it was that we needed and wanted in a home. He worked tirelessly for us and we never felt like he was trying to “make the sale.” Will was constantly available for showings, timely in responding to emails and always willing to answer the phone for any questions we had along the way. He was extremely knowledgeable and seemed just as passionate about finding a home for us as we were. My wife and I both mentioned throughout the process that we will certainly be using Will again in the future. We could not be happier with the service and attention we received from Will Freshwater and the rest of the Small & Associates team. Jacob Maupin

Chris provided me with a detailed marketing plan for selling my home as well as a checklist of items to take care of to ensure that my home showed well. He also provided referrals as needed to help me take care of small projects. His advertising was well done and all operational items (such as scheduling appointments) went well. The home sold quickly and for the price I wanted. Chris ensured a smooth closing. I was very pleased with his professional demeanor and knowledge.

Chris had a real sense of the local market, and he came to the interview very well prepared. He’d also had previous success selling in my West End area. He was very good at that. His comps were very local and specific to my neighborhood, Colonial Place. He knew what houses had gone for in my area very recently, and he knew how to price per square footage, based on the condition of my house. He really pushed the price up from what I had thought we’d ask. It was great. The house went on the market Thursday afternoon, and it had more than 35 private showings by Saturday afternoon. Then Chris had an open house on Sunday, which was when the house was sold.  And that’s how Chris said it was going to work. We went to Washington, D.C., for the weekend, and when we came back, the house was sold at full price in an all-cash deal. It couldn’t have gone better. He had a plan, and he worked the plan. That included having a schedule for photo and video sessions, as well as an extensive social media plan. He also had a schedule for rolling out the sale. I really appreciated that. He was very organized, and that was very helpful for me. Yes, because Chris is knowledgable and very well organized, and he’s a pleasure to work with. I always felt I was kept up to date. I never had to wonder what was going on. He has made a good name for himself in the Richmond market, and other realtors respect him.

Chris helped on a moment’s notice to get us in for a showing, and canceled travel plans to draft our purchase contract. He then had to rinse and repeat, juggling a tight timeline to sell our home! Multi media channels were used to get our home noticed, and we had multiple offers as a result. The  team is incredibly responsive to calls, emails, and in-person visits to ease the stress of buying and selling.

Neil was always available and patient. He negotiated a great deal on our house and we couldn’t be happier. We got to see a number of properties and Neil was always ready to provide information on the homes we saw. Communication was great and I never felt rushed. Thanks for the help we love the new place.

“I read a statistic recently that 40% of people ranked the home buying process as the most stressful event of their life and that many of those people were brought to tears at some point over it. It’s hard to imagine that being the case when you have a realtor like Matt Lewis. Matt approached our home search as if he was looking for his own- pointing out things we should be aware of, fighting for our best interests and making sure we were completely satisfied. We especially appreciated how flexible he was with his time. My husband and I were out of the area during our search and Matt made himself available at all hours of the day/night to check out places on our behalf and get us detailed and transparent answers to all of our questions. Matt never got frustrated with our requests and we never felt rushed or pressured to make a decision. He is extremely knowledgeable about all things real estate, but also about the Richmond area. His passion for his clients shows in everything that he does and I can’t think of a more honest or reliable person to entrust with one of the most important decisions of your life.” 11617 Candle Ct, Henrico, VA 23238

I bought my house from an agent working for Chris is 2006; Chris was my first call when I decided to sell in July, 2015. He made the entire process seamless from the professional pictures taken of my home and the online exposure provided to the open house, contract negotiation, and actual closing date. He provided honest and professional advice and guidance during all stages of the sale and I was able to move out of town prior to closing with confidence that all remaining steps of the sale would be handled properly. Chris is obviously one of the most knowledgeable and experienced agents in Richmond and he and his team produce the results that buyers and sellers alike are seeking.