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Chris helped on a moment’s notice to get us in for a showing, and canceled travel plans to draft our purchase contract. He then had to rinse and repeat, juggling a tight timeline to sell our home! Multi media channels were used to get our home noticed, and we had multiple offers as a result. The  team is incredibly responsive to calls, emails, and in-person visits to ease the stress of buying and selling.

I cannot recommend a better realtor than Steve Payne! He comes with experience and understanding of not just the buying and selling process but also what to really look for in a house. As a past inspector, he was able to help us mitigate problems before we put our house on the market and when a few issues came back (as they always do), we were able to fix them quickly and cost effectively with his guidance. He also has renovation experience which is helpful when looking at houses to buy for ideas and inspiration. If you are looking to build, he can help you navigate the build process and really advocate for you to make sure your builder is providing you a quality home. I am not one to post shoutouts but buying and selling a house are some of the biggest decisions a person can make and having a quality guide that you can trust will make that experience so much smoother and less stressful. Steve is that guide!

My fiancé and I just bought our first home together and Travis was extremely helpful throughout the entire process. I knew we were in good hands and he was able to answer all of our questions quickly and in terms I could understand. I thought this would be a stressful process but he made it easy! I highly recommend working with Travis as your realtor.

Neil was always available and patient. He negotiated a great deal on our house and we couldn’t be happier. We got to see a number of properties and Neil was always ready to provide information on the homes we saw. Communication was great and I never felt rushed. Thanks for the help we love the new place.

We came to Richmond from out of state and didn’t know much about how the housing market works here, so we were fortunate to have met Tawana Gatling. She really listened to our description of what we were looking for, and took us to a select group of townhouses—one of which turned out to be exactly what we wanted. After we made our decision, Tawana was great at guiding us through the contract process via e-signing. In addition, she referred us to several home inspection companies and helped us find legal representation. Not only that, she also coordinated the home inspection while we were out of town. She was extremely attentive and always kept the process moving smoothly. We always felt like she was on our side. We highly recommend Tawana. She is extremely professional and a pleasure to work with.

Chris had a real sense of the local market, and he came to the interview very well prepared. He’d also had previous success selling in my West End area. He was very good at that. His comps were very local and specific to my neighborhood, Colonial Place. He knew what houses had gone for in my area very recently, and he knew how to price per square footage, based on the condition of my house. He really pushed the price up from what I had thought we’d ask. It was great. The house went on the market Thursday afternoon, and it had more than 35 private showings by Saturday afternoon. Then Chris had an open house on Sunday, which was when the house was sold.  And that’s how Chris said it was going to work. We went to Washington, D.C., for the weekend, and when we came back, the house was sold at full price in an all-cash deal. It couldn’t have gone better. He had a plan, and he worked the plan. That included having a schedule for photo and video sessions, as well as an extensive social media plan. He also had a schedule for rolling out the sale. I really appreciated that. He was very organized, and that was very helpful for me. Yes, because Chris is knowledgable and very well organized, and he’s a pleasure to work with. I always felt I was kept up to date. I never had to wonder what was going on. He has made a good name for himself in the Richmond market, and other realtors respect him.

Last year, while we were having no luck selling our house in the Museum District for $508,000, Chris Small sold a similar house on our block for more in the first week it was on the market. So we asked him to list our house. He had very good advice about what it would take to sell it, and he made sure the work got done efficiently. When we brought the house back on the market, it sold the first weekend for $590,000 – $30,000 over his suggested list price. I was amazed. We had a great experience with Chris, and I’d highly recommend him to others.

Chris helped us buy our first home in the Fan! He was a great agent, and guided us through the buying process in an extremely competitive market. His knowledge of Richmond, specifically the Fan and Church Hill, was super helpful as we looked at homes and put together offers. We would recommend Chris to anyone looking to buy a house in the city!

He was very frank with us that we needed to make it look like a home and that it needed to be staged, repainted and modernized. He followed through on everything he said he would do and met his deadlines. He kept us on task, and he got the job done. Those changes are what let a family see it as a home that they could live in. Chris was absolutely the reason the house for sold for more than $1 million, If the person selling the house does not believe it is worth more than $1 million, then it will never sell for that amount. He absolutely believed, 100 percent, that our house was worth more than that. He was able to frame the house in such a way that other people could see that, too. We give him huge kudos for that.

We initially met Travis when we were looking for a rental property as we moved to Richmond from Washington, D.C. Although we ultimately did not decided to move forward with the property he was showing, he continued to stay in touch every so often to ensure our transition to Richmond had been good, offering any support and local knowledge he could give. He eventually helped us navigate subletting our apartment. All of these small touch points generated trust in Travis – it was clear he had our best interested in mind and was someone we enjoyed working with, which led us to work with him on our first home search. By a first home is full of unknowns and discomfort, yet Travis explained each step to us thoroughly so we felt fully informed and on the same playing field as more experienced buyers. He helped us refine our search conditions, but spent enough time with us to know when to show us something that fell outside of those – including the one we eventually settled on! Had he not understood us and what we valued in a home at a deep level, I don’t think we would have found the most perfect house for us. Throughout the negotiation and inspection process, Travis was extremely detail oriented. He personally helped us find a reputable second contractor to assess specific items in the house that needed more eyes on them for us to truly understand what the scope of repairs were. He has a great network of partners that we have been extremely happy with throughout our home buying process. We would highly recommend Travis as someone who is going to listen and take care of you at each step in your home search!